What are your opening hours?
We’re open 7 days a week, including weekends and most public holidays, with extended hours that can range from 7:30 am to 9:00 pm depending on our team’s availability and patient demand. Occasionally, unplanned circumstances such as severe weather, staff shortages, or a dentist being unwell may affect our availability on a given day. You can call us outside the hours above, and sometimes we have availability to take calls outside business hours.
Important: Being open does not mean appointments are available. We are an appointment-only clinic, so please don’t walk in expecting to be seen — available time slots can be limited.
To make an appointment, you have two options:
- 📞 Call us on 07 3343 4869 — we welcome calls during extended hours. If we don’t answer, please leave a message, and we’ll get back to you as soon as possible.
- 🖥️ Book online — Click here to book an appointment
- Driving Directions to Pure Dentistry on Google Maps
If you can’t find a suitable time online, please call us; sometimes we may be able to arrange an appointment outside the times shown in our booking system.
Can I get a same-day or emergency appointment?
Yes — we see dental emergency and urgent care patients every day. However, appointments are limited, so we recommend calling to make an appointment before coming to the clinic.
Here’s what to do:
- 📞 Call us on 07 3343 4869 — especially if you’re in pain or need urgent care. Not all available appointments are listed online, so calling gives you the best chance of being seen sooner.
- 🖥️ Or book online — Click here to check available dental appointments
Calling after hours? We do our best to answer calls early in the morning and late at night. If we miss your call, we’ll return it as soon as possible.
Are emergency appointments more expensive? No — emergency appointments are priced the same as regular appointments, with one exception: appointments on Sundays require a non-refundable $75 booking fee (subject to change), collected at the time of booking to secure your appointment. This is separate from your treatment or consultation fee. Please call us to confirm the current Sunday fee before booking.
How soon can I get a dental appointment?
It depends on the type of care you need and current availability — but we always do our best to see you as soon as possible.
For emergencies or urgent care: We prioritise emergency patients and aim to offer you the first available appointment. Depending on demand, this could be within immediately to a few hours, the same day, or the following day. Your emergency appointment will be scheduled with enough time to address your immediate pain or concern. If further treatment is needed, we’ll arrange follow-up appointments to complete non-urgent treatments.
For routine or non-emergency appointments: If there are available slots, you can book straight away — online or by phone. There’s no set waiting period; it simply depends on what’s available at the time.
Can’t find a suitable time online? Don’t give up — not all available appointments are listed online. Call us directly, and we’ll do our best to find you the earliest possible time.
For complex treatments (such as implants, orthodontics, or extensive dental work), the first appointment is usually a consultation and assessment so we can plan your treatment properly. Subsequent visits will be arranged from there.
👉 To find the next available appointment:
- 📞 Call us on 07 3343 4869
- 🖥️ Or book online here
Can I see a specific dentist?
Absolutely — many of our patients prefer to see the same dentist every visit, and we fully support that. Continuity of care matters, and we’ll always do our best to accommodate your preference.
How to request a specific dentist:
- 🖥️ Book online — Click here to book and select your preferred dentist directly through our booking system
- 📞 Call us on 07 3343 4869 — let our team know which dentist you’d like to see and what treatment you need
Our team includes both general dentists and specialist paediatric dentists, and each dentist offers specific treatments. When booking, just make sure the treatment you need is one your preferred dentist provides — our team can help confirm this if you’re unsure.
What if my preferred dentist isn’t available? We’ll either book you in for their next available appointment or suggest a suitable alternative if you’d prefer to be seen sooner. The choice is always yours.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel your appointment — just please give us as much notice as possible. When an appointment slot becomes available, it can make a real difference to a patient who is waiting for urgent dental care.
Our cancellation policy: We require at least 48 hours’ notice to reschedule or cancel an in-clinic appointment. Cancellations, reschedules, or no-shows with less than 48 hours’ notice will incur a $50 cancellation fee (subject to change in future).
How to reschedule or cancel:
- 📞 Call us on 07 3343 4869 — this is the fastest and preferred way, so we can adjust your booking promptly
- 📧 Email us if you’re unable to call — though please note that calling ensures your change is handled as quickly as possible
Have an in-hospital dental appointment? A different cancellation policy applies to in-hospital dental appointments. Multiple clinical teams are involved in arranging in-hospital dental treatments, including the dental team, sedation team, and hospital team. Please refer to your in-hospital booking documents for details, or call us if you need to amend your appointment.
Do you do X rays?
Yes. Pure Dentistry uses digital dental X-rays that provide perfect accuracy, patient protection and reliable diagnosis.
What kind of fillings are available?
Our Dentists use white fillings such as composite and porcelain.
How good is the dentist with nervous patients?
Our Dentists are gentle and caring and they make sure your experience is as pain-free and relaxed as possible.
Is the dentist good with children?
Dr. Ellie enjoys working with children and makes sure they have an enjoyable experience. Learn more about a good child dentist and how you can lessen your child’s dental anxiety.
When is your south of Brisbane dental clinic open?
Our dental clinic south of the Brisbane CBD is open on 7 days a week including Easter, Christmas, New Year, and Public holidays. It is staffed by qualified, experienced dentists and support staff during public holidays.
