Non-Refundable Fees: Appointments booked in late nights, Weekends (Saturdays, Sundays) and Public Holidays require Deposit of non-refundable booking fees.
Our payment policy includes collecting from dental insurance claims at the time of service or pre-collecting as a deposit on major, long or emergency after hours procedures. Instances may arise in which your account will have a credit balance. An account with a credit balance after insurance payment will be reviewed by the practice and will be refunded after the credit is validated, when there are no future appointments.
1. The account will be reconciled to make sure all credit/debit entries are correct and accurate.
2. The patient will be notified via phone that there is an account credit.
3. The patient will be given the choice of leaving the credit to be used toward future work in their treatment plan or for upcoming appointments, or may request a refund.
4. Once a patient chooses a refund, it may take up to 7 business days to complete the refund process, but every effort will be made to refund the patient as soon as possible.
Patients who use their credit card, debit card, or Care Credit card will have the credit refunded to the card used for payment.
We will need the full card number and expiration date or to physically swipe the card in order to provide the refund.
Patients who paid by cash or check may receive a refund check.
Fees related to missed appointments, short notice cancellation, no show and late arrivals are non-refundable per cancellation policy.
There will be a full refund issued for any services that were paid for, but not rendered. We will not charge your Care Credit account prior to the start of treatment.
We will respond to any inquiries from credit card providers, or Care Credit regarding consumer complaints within 21 days of the date of inquiry. Every effort will be made to successfully comply with requests.